Health Complaints Commissioner Tasmania. You can contact our office if you have a complaint about your health service provider in Tasmania. We look into complaints from health service consumers about the provision of health services in Tasmania.
You can complain about health service organisations such as public or private hospitals, GP clinics or community health services or about individual health practitioners. We act independently and don't take sides. We act in the public interest to promote and protect the rights of consumers who use health services and to improve the safety and quality of health services in Tasmania.
Complaints provide feedback for health service providers and can lead to quality improvements in the health system. Some of the outcomes that we can achieve for you include:.
Some examples of complaints we have finalised can be found on the Case Summaries page. Other organisations are available to look into issues which we can't deal with or they may be more suitable. Our Referrals Page sets out some of these issues and gives contact details for agencies which may be able to help you. We ask you to attempt to resolve your concerns directly with the health service provider before submitting a complaint to our office.
Do this by writing to your health service provider and giving them at least twenty 20 working days to respond to you. If you do not receive a response, or you are not satisfied with the response, or if you are unable to contact the provider directly, you can complain to the Health Complaints Commissioner. You can submit your complaint using our online complaint form, or by completing a hard copy complaint form.
