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The rooms are small and dark, the staff doesn't respond timely to the call buttons. If they respond at all to the buttons. They refuse to take you to the bathroom, sometimes up till three hours or more.
The food was horrible and inadequate, and if you stay in your room, they tell you your foods cold too bad when they finally bring it, meds were distributed late, and patients waited long periods of time for assistance. When issues are raised, and you call about them. Your family member ends up getting yelled at for involving too many people in their care.
My sister and her husband are there and if his sister and I contact them all they get is grief. Time limits put on for when you can ring the buzzer constantly getting calls from my sister regarding the messes in her bed, because of lack of assistance.
Trying to decide whether to get a lawyer or go to the news. I felt like Serene Gardens of Grand Blanc would have given dad more care than what I was finding at the other facility. It was really clean. It had been recently updated and the staff had been with the people that own it for many years, which I thought was a plus.
