Provide a consistently high degree of both friendliness and efficiency for all guests and visitors by parking guest vehicles in a safe and orderly manner. Escort our guests to and from their rooms and assisting them with luggage. Assist guests with city information and directions. Deliver items as requested by guests or Manager on Duty. Delivers guest amenities to rooms.
The ideal candidate will have a passion for guest service and ensure that guests feel at home. In this highly visible role, you will be responsible for storing guest baggage and assist with loading and unloading of baggage into and out of automobiles in a delightful and pleasant way. You will also recognize Starwood Preferred Guests and introduce this program to our guests.
This is the ideal position for someone who enjoys guest interaction, resolving problems, and working in a fast paced team environment. Uses professional etiquette when speaking to a guest. In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel.
Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
