Talk to your health care provider if you need transportation to and from a non-emergency medical appointment. You can check your eligibility for transportation by calling the MassHealth Customer Service Center at Your MassHealth provider must complete an online transportation request PT-1 form for you.
There is no paper form. The approval process may take up to 3 business days. When possible, schedule your ride at least 3 days in advance. You can schedule your ride 3 ways: Online, through a mobile app, or by phone. Schedule using our mobile app. Learn what to expect from drivers and their vehicles on your PT-1 ride to non-emergency MassHealth medical appointments.
If something went wrong on your trip, we want to know. Please contact us by one of the following methods:. If you file a complaint you should expect to hear back within 24 hours that your complaint has been received.
You should be notified at that time if your broker needs additional information from you to investigate your complaint further. You may request not to ride with a transportation provider that you filed a complaint about while the complaint is being investigated. MART understands the critical role that transportation serves for MassHealth medical appointments, as well as the range of program-based services.
Your feedback is critical to making sure we maintain high service standards for transportation services. If you experience any issues with your rides, please contact us as soon as possible so we can immediately begin to resolve the issue.
