Where can I make a reservation? Combination tickets can only be reserved online. You can carry out your payment safely using your credit card or by Pay Pal. How do I find out that the amount has been paid? If the payment has been made you will receive an e-mail confirming this. How can I cancel? The reservation can be changed free of charge up to 14 days before. How do I receive my tickets? After payment has been received, you will receive an e-mail with the payment confirmation.
Directly after this, you will be sent a second e-mail with your admission ticket. I cannot print out the ticket, is that a problem? If you have only booked one ticket for Splashtours, it is not a problem if you cannot bring the ticket with you. If this happens, we recommend that you note down the ticket number 5 digits and show it at the ticket inspection. If your booking is successful you will be entered in our passenger list.
If you have booked a combination ticket it is, however, important that you print the ticket out at least once and bring it with you. If you do not have a printer at home, we recommend that you have it printed out on site at our premises.
The e-mail has ended up in your spam folder. In this case, you must look in your spam folder to see if your ticket has been filed there. If you do not find it, we recommend that you tell us another e-mail address via info splashtour-luebeck. The e-mail address has not been correctly stated. If in doubt, it is best to contact Splashtours in order to give the correct e-mail address. To do this, send an e-mail to info splashtour-luebeck.
Only in November and up to December to the 2nd Saturday. Afterwards, only for groups from 25 people, on request.
