Marion is a Call-out Technician working on the Orange network in the Saint-Laurent-du-Var region for both households and businesses. She shares her recent assignments and reasons that led her to join Orange. As a call-out technician, I work on the network and also with customers, directly in their homes or at a business premises.
I am responsible for installing equipment, taking measurements or upgrading devices. I can work alone or as part of a team in the field. It was quite unexpected. I discovered Orange and learned about the technical job opportunities.
At the time I was working with children with disabilities, so I worked in a more social line of business, but there is a certain continuity in my career path: creating a link. In my job, above all I like helping people. In many situations, we go far beyond simple customer service. I also enjoy the technical challenge. The problems I have to solve are never the same from one job to the next. Our daily lives are becoming more and more connected, so a connection problem can quickly become a real issue.
I remember a crucial repair job during the lockdown for a mother whose son had autism. There is increased awareness that technical professions are essential for keeping in touch with family, working remotely or simply getting away from it all. During all of the various lockdowns, we have never stopped working.
So many people thanked and supported us. At the end of , I was involved in the disaster recovery following Storm Alex in the Nice area. On the ground, everything seemed unreal: the landscape had changed, the whole network had to be rebuilt.
