Official websites use. Share sensitive information only on official, secure websites. Background: Providing comprehensive nursing care and ensuring patient satisfaction are essential health performance indicators worldwide. Despite some efforts to improve patient satisfaction with nursing care, the approach in developing countries, including Ethiopia, remains insufficient.
This study aimed to assess the level of adult patient satisfaction and identify the factors affecting satisfaction. Materials and Methods: This cross-sectional study included participants selected using a simple randomization technique. The samples were distributed using proportional allocation to each selected adult inpatient department.
The participants were interviewed using a modified structured Amharic version of the Newcastle Satisfaction with Nursing Scale. Bivariate and multivariable logistic regression analyses were also performed. Results: The overall level of patient satisfaction with nursing care services was Conclusion: This study revealed that adult patient satisfaction with nursing care services is low. A previous admission history, higher education level, paying cash for services, and private and governmental workers were significant predisposing factors for dissatisfaction with nursing care.
On the other hand, patients without formal education, free-service consumers, and male sex were significant predictors of satisfaction with nursing care services. The American Nurses Association defines patient satisfaction with nursing care as patients' perceptions of the care they receive from the nursing staff during hospitalization [ 2 ].
Many researchers describe it as an individual's assessment of how well the healthcare service provided meets their expectations, preferences, beliefs, and needs from their unique perspective, resulting in patient satisfaction [ 3 ]. Patient satisfaction is a key determinant of the quality of care delivery, and as an indicator accepted worldwide, it must continuously be part of institutional standards [ 4 ].
