Following are answers to some of the most common questions we get:. Redwood City, CA About Us Are we the right place for you? Following are answers to some of the most common questions we get: If you have never had a massage before, what to expect? The first time you come, we will ask you to fill out a brief Intake form to help determine what your goals are. We offer complementary shampoo and other amenities.
There is a small fee for use of the saunas with massage β be sure to mention that you want one when you book your appointment. We also offer saunas without massage. We will provide a drape over you during the massage β you undress to whatever your level of comfort is.
We will ask you if there are areas that you want more work, less, or to be skipped altogether. We allow you to determine how much pressure you want β so be sure to let us know if at any time it is too strong or not strong enough.
To avoid being charged for your session, please let us know 12 hours ahead of time if you will be unable to make your scheduled appointment. If your appointment is booked the same day you call, please be sure that you can make it before you book, as we may ask you to pay for canceling if we turned down someone else for that time. This is done in fairness both to clients who would otherwise have wanted the appointment as well as the therapist, who is not paid if they do not perform the session.
If you are late to your session you are welcome to receive whatever time is left in your appointment. Due to our schedule we may be unable to extend your session beyond your original appointment time. While we try not to be late, if we are, we give you the full time or charge you less. We always appreciate your requests and feedback. While we may be the experts on massage, you are the expert on you, and it is your massage.
