TLDialer is our integrated dialer optimized for high capacity call centers. Your agents work on one screen for both the CRM and Dialer while the system takes care of synchronizing data and dispositions in the background. Calls on our dialer come in crystal clear, utilizing the latest webphone technology.
Keeping track of customers is simple with our lead management system. You can find contact information, policies, dependents, notes and more attached directly to the lead. Each contact displays a unique timeline of all calls, views and actions that occurred on that contact. From a real-time salesboard to in-depth reporting, you can get all the data that matters to you.
Analyzing reports is easy with our robust reporting options; filter for a variety of data points to find the data you need. Tailor your account to your needs. Scale your account to match your business and only pay for the users you have.
Decide who can access what data, customize the products available, add your branding, and more! You can also integrate your favorite applications for workflow and reporting seamlessly with our robust API.
Your account works for you! Organizing and managing your workforce is simple in TLD. With roles and abilities, you can decide what kind of access your users have in the account. You can also sort them into groups and agencies to put your workforce structure into practice within the system.
