Browse our FAQs and you will find the answers you need. If we missed something, contact us. Hard Rock Hotel Cancun is a place beyond reality, with VIP treatment and the All-Inclusive experience which means everything from in-room top-shelf drinks to the nightly entertainment, kids club and fine dining are included in your stay.
Yes, experience a set list of amenities sure to please them all. From special room service menus just for children, organized family activities, and a unique Games Area. The Kids Club is exclusively designed for kids, included in their stay. We also have nanny service if you like some time alone. Yes, you can book your massage ahead here. For Spa treatments, you need to send an email to: vacationplanners hrhcancun. You will be provided with an in room menu kids menu available in select room categories from which you can place your order at any time of the day or night.
You will find entertainment for all ages, featuring: fitness activities, our famous foam party, sports and pool activities. Entertainment shows at our Theater, plus The Kids Club also features daily activities for the kids. Get a glimpse of our week here. Check our Hotel Map here. In light of the official decree modifying the General Law for tobacco control in Mexico, Hard Rock Hotel Cancun would like to assure the safety and wellbeing of all guests.
See more details here. Yes, all information submitted on our website is stored on our server through a safe and encrypted connection. This means that it cannot be accessed via Internet and that no one can intercept the information being sent.
We have several ways to guarantee the reservation depending on the promotion. If there is a deposit fee, it will be charged to the credit card provided. The remaining balance is due upon arrival. All reservations must be guaranteed with a valid credit card.
