These three words have become a professional and personal mantra to Melissa Sizemore. This allows her to customize her approach and helps each utility progress towards their goal. But Melissa is also a two-time breast cancer survivor, who is living her best life by cherishing every moment and surrounding herself with loved ones. She keeps moving forward through the days, weeks, months, and years.
When did you join Meridian and what is your current role? I joined the team three years ago, in July My current title is Implementation Trainer III, and it is my job to prepare our current and new Members for upcoming migrations. Specifically, I train them how to use the financial tools inside the Meridian platform. We offer live webinars, on-site courses, and support for each Go-Live. This allows us to run interference on any issues that may arise.
Recently, we have become more involved, attending all pre-migration calls with our Members-Customers. We function as liaisons between our Members and Implementation Services, so it is important for us to develop close personal relationships with them before the migration takes place.
This has really paid off, and we now position ourselves as knowledgeable partners in the process, making sure that items specific to the utility are not missed.
An employee may ask a specific question during training that causes us to regroup with the lead implementers. It is maintaining the line of communication in both directions. How do you ensure your training is relevant and memorable? Is there a particular formula you follow?
