Strategic Discipline's focus on priorities, meetings and metrics made a significant the difference in our ability to achieve our targets. The difference we've seen compared to other business development processes within a very short period of time, in some cases within days or even hours is you end up with actual work product, deliverable plans and agendas that help.
Doug's Four Decisions Workshop has allowed our company to focus on our top priorities for the year. With the use of the 1 page strategic plan, company and individual dashboards we are better able to track performance and measure results. For the first time we have a clear company goal with everyone working towards that common goal. We are extremely excited to continue working with Doug in the future. Daily Huddles are by far the best thing we've learned. Lots of our operations decisions have been made through the use of the daily huddle process.
Having four daily huddles each day is a pain, yet it's the most productive and best thing that's happened to me as a manager. Just wanted to let you know our first Supper Huddle was a huge success!! Your help certainly was beneficial in its success!! Thanks again for all of your help!!!. This improvement drove the revenue and gross margin numbers up, as well as helped considerably in reducing warehouse, merchandising, and delivery costs.
Start discussing role playing, and most people quickly feel an aversion to it. In sales meetings, the sales manager would ask us to role play with another salesperson. He would set up a scenario, and it was my job to convince the other person to buy radio.
The other person immediately turned into his worst every experience with a customer. He became obstinate, critical, skeptical, and total jerk. In other words, not matter how powerful my reasoning, overcoming objections, emotional appeal, I was never going to sell him.
