Tap on the category links below for the associated return window and exceptions if any for returns. You can return most new, unopened items fulfilled by Amazon AU within 30 days of receipt of delivery for a replacement or full refund of the price you paid for the item if you change your mind - see About Replacements and About Refunds. In some circumstances, these items may be eligible for a refund or a replacement for example, if you receive the wrong item due to an Amazon AU error or if the item is faulty.
Unless otherwise stated, original shipping fees for change of mind returns are not refunded. This change of mind return policy is in addition to, and does not affect your rights under the Australian Consumer Law including any rights you may have in respect of faulty items. To return faulty items see our Returning Faulty Items policy.
For items ordered on Amazon. More details: About Our Returns Policies. New electronic items fulfilled by Amazon AU can be returned for change of mind, for a replacement or a full refund of the purchase cost of the item within 30 days of receipt of delivery. For information about returning faulty electronics please see Returning Faulty Items. Amazon AU does not accept returns for items sold and fulfilled by third-party sellers.
To determine whether items sold and fulfilled by a third-party seller can be returned, check the returns policy set by that seller. You may return most new, unopened baby items fulfilled by Amazon AU within 90 days of receipt of delivery for a replacement or full refund of the price you paid for the item if you change your mind - see About Replacements and About Refunds.
Change of mind returns of baby items fulfilled by Amazon AU will qualify for Free Returns shipping if the item detail page includes "Free Returns" messaging. Otherwise original shipping fees for change of mind returns are not refunded.
