Analytik Jena is dedicated to outstanding customer service and support. In addition to device installation and reviewing the analytical functionality of your device, we offer comprehensive advice, methodology development and targeted training by our application specialists in order to meet your particular analytical requirements. We also provide you with support for device qualification and validation so that you can always be on the safe side with regard to compliance with standards and regulations.
Our global service network guarantees you a direct contact person and rapid responses at all times. We are always happy to help. With us, you are in the right place when it comes to procurement of instrumental analytical measuring technology. Our application specialists and sales advisors are scientifically trained and understand the needs of our users. Regardless of whether routine or special applications are concerned, they are always there by your side to provide you with the best possible application-oriented advice.
They work together with you to analyze your application tasks, keep your budget in view, and find the optimal solution so that you save valuable time, minimize costs, and are fully satisfied with the result. You can configure your device according to your needs.
Why not your service contract, too? With our contract modules, you can select what suits your business and pay only what you need. No rigid structures, no expenses for unnecessary services. Maintain maximum flexibility while enjoying best customer care. For service contract is as individual as your business. To make sure you can get off to an optimal start, numerous extras are included in the scope of delivery.
The logbook contains all key documents: illustrated lists of consumables, guidelines for preventative maintenance, applications and methods, general fundamentals of equipment technology, delivery documents, protocols for installation and final acceptance, quality certificates, documents on reviewing device functions.
