Escorts VIPs to assigned guestrooms, informing guests of hotel services, features and room amenities. Attends to immediate needs of VIPs upon arrival and follow through attention throughout stay. Only fill in if you are not human.
Search for:. Ensure that standards are maintained at a superior level on a daily basis. Maintain complete knowledge of correct maintenance and use of equipment. Maintain positive guest relations at all times. Resolve guest complaints, ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas. Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times.
Obtain department keys and beeper; ensure security of such. Access all functions of computer system in accordance with departmental specifications.
Set up work station with necessary supplies; maintain cleanliness throughout shift. Maintain updated resource materials on all vendors and information to accommodate guest requests. Answer department telephone using correct salutations and telephone etiquette. Accommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of request. Monitor and update log book s throughout the shift.
